REFUNDS AND EXCHANGES

Refunds and Exchanges

Unhappy with your item? Don't worry, we've made returning items simple and easy so you can spend more time browsing to find something better in style and fit so please, do not give up!

How do I return my item?

1. Items must be returned in an unworn, original boxed condition within 28 days of purchase

2. Complete the returns form that came with your order and enclose it in your parcel with the item(s) you’re sending back, using the original packaging.

3. Send the package, invoice and returns label form securely wrapped and prepaid to:

Wide Fit Shoes
33 Kenton Park Parade
Kenton Road
Harrow HA3
8DN

4. You can return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations

5. Once received, your return will be processed in approximately 3-5 working days and you will be notified via email once this has been actioned

Lost your returns label?

Don’t worry! You can print a copy right here

Or if you don’t have access to a printer follow these steps with a note covering:

1. Your name, address, and phone number

2. Your order number

3. Item code(s) and reason for the return(s).

4. State whether you want a refund or an exchange.

Do I have to pay for my return?

Yes, you will have to pay for returns. The cost is approximately £3 dependent on the weight of your shoes. Request at your Royal Mail office for 2nd class, signed for option. We recommend you ask for proof of postage when sending your order back to us. Regrettably, we cannot refund for any delivery costs on the order unless it is the fault of Wide Fit Shoes

How long does it take to process my return?

Please allow up to 3-5 working days from the date of posting.

We’ll send you an email as soon as your return has been processed.

What’s your return policy?

UK orders within 28 days of receipt.

It is important that returned items are received in their original condition and shoe box. If this is not the case, Wide Fit Shoes Ltd reserves the right to reject the returned items and decline a replacement or refund for the product.

How do I track my return?

When returning your parcel, make sure you get a receipt and code for tracking from Royal Mail. We’ll send you an email as soon as your return has been processed. Please allow up to 3-5 days from the date of posting.

FREE returns in store

That’s right, its FREE so if you can come and visit our store! Bring your item(s) to us within 28 days of purchase. Please bring your dispatch note as proof of purchase and the card that was used to purchase. The cardholder must be present at the time to accept the refund.

How do I exchange?

1. Simply complete your returns label form adding the details of what you would like to exchange

2. Items must be returned in an unworn, original boxed condition within 28 days of purchase

3. Complete the returns form that came with your order and enclose it in your parcel with the item(s) you’re sending back, using the original packaging.

4. Send the package, invoice and returns label form securely wrapped and prepaid to:

Wide Fit Shoes
33 Kenton Park Parade
Kenton Road
Harrow
HA3 8DN

5. You can return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations

6. Once received, your return will be processed in approximately 3-5 working days and you will be notified via email once this has been actioned

How do I return an international order?

It is very simple, same way you would return a UK order though your return has to be done via your carrier available to you and you will need to pay for the return.

Start a chat for further enquiries

We offer online chat 7 days a week to deliver the best customer service we can

Email us

You can email our Customer Service team on [email protected]

Please allow up to 48 hours for a response

Our London Store Address

Wide Fit Shoes
33 Kenton Park Parade
Kenton Road
Harrow
HA3 8DN

Contact Us

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